Job Description

Front Dedsk Agent (Evening Shift 3-11PM) includes holidays & weekends.

• Report for duty on time with departmental personal presentation standards (uniform & nametag).
• Submit time off requests per department guidelines.
• Be aware of planning learning/training and attend as required.
• Organize your workstation to ensure you can deliver excellent customer service.
• Be aware of department standards, goals, objectives, and performance.
• Understand the products we sell, their price, and the processes and systems designed to present them to our customers.
• Communicate clearly between customers, reservations, housekeeping, and other hotel departments – both ways.

Customer Engagement:

• Be proactive in ensuring all guests are welcomed and have departed promptly.
• Demonstrate and prioritize customer needs and wants.
• Promote upselling.
• Be fully briefed pre and post-shift, VIPs, special needs, etc.
• Respect the privacy of our customers.
• Maximize enrollment in our Loyalty program and acknowledge current members.
• Consistently capture guest preferences in the guest profile.
• Maintain a safe secure environment for yourself, guests, and co-workers.
• Ensure that guest issues are addressed promptly.

Team Work:

• Ensure your behavior respects the privacy, safety, and security of our guests and co-workers.
• Maintain guest balances, and cash balances, and comply with credit card policies.
• Provide constructive suggestions and feedback to management.
• Apply yourself fully during team training and briefings.
• Always deliver your best in your role and support your co-workers.

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.

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