Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Manager of Public Safety provides day-to-day operational leadership and systems-driven management for Arrowhead’s Public Safety Team. The role leads people, process, and technology to deliver reliable access control, patrol, incident response, and community engagement while building a culture of accountability, professionalism, and measurable results.

Arrowhead’s operating environment blends a private, gated residential community with resort access, public amenities, and significant seasonal demand. The Manager ensures the team is properly staffed, trained, equipped, and organized to perform consistently across seasons and events, balancing community expectations with practical, outcome‑oriented service delivery.

Role Context

Arrowhead is a high‑value, complex private community with residential neighborhoods, ski access, and shared facilities. Public Safety plays a critical role in access management, emergency response, covenant enforcement, and coordination with local law enforcement and fire agencies. The community’s wildland–urban interface (WUI) setting elevates wildfire as a primary life‑safety risk, with additional seasonal hazards including severe weather and high‑altitude medical events.

Job Specifications:

• Starting Wage: $70,000 - $90,000 annually

• Employment Type: Year Round

• Shift Type: Full Time

• Minimum Age: At least 18 years of age

• Housing Availability: No

Job Responsibilities:

Leadership & People Management

• Provide clear, visible, and consistent leadership; model professionalism, accountability, and service-first behavior.
• Recruit, hire, onboard, schedule, and develop a stable team; implement coaching, performance evaluations, and corrective actions.
• Establish professional standards, SOPs, and post orders; ensure consistent adherence across shifts and seasons.
• Build a culture of follow‑through: close the loop on calls, document outcomes, and reinforce expectations for quality, timeliness, and courtesy.

Operations & Service Delivery

• Oversee daily field operations including patrols, access control, gatehouse operations, event coverage, parking/traffic support, and incident response.
• Define and maintain response standards to ensure consistency and reliability; and operational readiness.
• Plan seasonal staffing and coverage models to match demand and special events.
• Coordinate closely with internal partners and external stakeholders to clarify roles and meet service expectations.

Systems, Security Technology & Information Management

• Ensure full utilization of systems for incident/call logging, visitor & access management, and documentation.
• Oversee RFID/fob systems, visitor credentialing, contractor access programs, and CCTV technologies.
• Build performance dashboards and reporting that translate data into actionable insights.

Emergency Preparedness & Risk Management

• Maintain and train on SOPs, post orders, ICS/NIMS basics, and emergency procedures.
• Coordinate with law enforcement, fire protection, EMS, and regional partners on wildfire readiness and evacuation.
• Conduct post‑incident reviews, track corrective actions, and reduce operational risk.

Community Engagement & Governance Support

• Maintain a community‑focused presence and build trust through professionalism.
• Communicate policies, safety education, and incident outcomes clearly.
• Support Board and HOA reporting with concise, outcome‑focused updates

Administration, Budget & Vendor Management

• Manage schedules, payroll approvals, inventories, uniforms, vehicles, and vendor relationships.
• Support development and management of the department budget.

Technical Skills

• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Experience with dispatch or incident management systems preferred.
• Familiarity with access control systems, surveillance technologies, and security infrastructure.

Job Requirements:

Required:

• 5+ years experience in public safety or loss prevention.
• 2+ years supervisory/lead experience.
• Proficiency with incident logging and access/visitor management systems.
• Strong organization and documentation skills.
• Valid driver’s license; ability to pass screening; flexible schedule.

Preferred:

• Experience in gated residential, resort, or campus environments.
• ICS/NIMS or emergency management training; First Aid/CPR/AED.
• Experience building KPIs and executive-level reporting.

Leadership Competencies

• Calm command presence.
• Service‑oriented communication skills.
• Analytical, systems-thinking mindset.
• High ethical integrity and discretion.

Physical & Work Conditions

• Work in office and field environments; frequent standing, walking, driving; lifting up to 50 lbs; variable weather exposure.
• Availability for variable shifts and on‑call duties.

The expected pay range is $70,000 - $90,000 annually. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  514055
Reference Date: 03/24/2026 
Job Code Function: Security

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