Job Description

Agoura Hills Car Wash and Lavaggio Detail Center is looking for an energetic, knowledgeable Site Manager to join a growing team. The Site Manager is responsible for the operations and administration of both sites. Including site upkeep, guest service, membership inquiries and training a positive team.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned : 

• Manage employees to ensure all systems and procedures are being followed. 
• Develop, manage, and assign tasks appropriately to ensure the site is clean, organized, and well-kept based on Company standards. 
• Maintain a professional and supportive image among subordinates.
• Implement non-discriminatory related management skills while training, counseling, and motivating employees. 
• Engage in routine weekly and monthly meetings. 
• Develop positive and professional relationships with all suppliers. 
• Promote excellent service and resolve customer complaints in a timely, professional manner. 
• Promote and ensure a safe, positive public image within the neighboring community. 
• Train all employees ensuring that customer service, site image and marketing execution meet Company standards. 
• Train all employees on safety procedures and promote safety awareness. 
• Develop ways and means to ensure that all employees receive proper communication in a timely manner. 
• Ensure paperwork is completed and sent to applicable departments, including but not limited to employment and personnel paperwork. 
• Perform administrative work, such as sales reporting, membership enrollment, injury reports, time keeping records, and answer emails. 
• Organize and maintain all site files and manuals. 
• Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees. 
• Inspect facility and equipment for safety, cleanliness, and proper working order. 
• Contacts maintenance for repair when needed. 
• Assists new applicants with application process. 
• Performs all duties with minimal supervision. 
• Attends job-related meetings (may be required to work irregular hours)

Job Qualifications:

• Experience: Combination of experience of car wash and guest service industry required.

Knowledge:

• Maintain the highest level of guest service.
• Ability to adapt to an ever-changing high-volume car wash.
• Have the ability to take initiative when problems arise.
• Flexibility to adapt in a variety of situations.
• Have attention to detail
• Ability to work varied hours/days as business dictates (Including Fridays, Saturdays, Sundays.)
• Demonstrate ability to improve team performance through motivation, training and setting clear expectations.

Leadership Skills:

• Written and Verbal communication skills in English.
• Ability to multitask and have excellent organizational skills is essential
• Must be able to lead, support, and contribute to team goals

Language Skills:

• Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management, co-workers, and guests.
• Spanish speaking is a plus.

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