Job Description
Short Description The Service Manager is a hands-on leader responsible for all service operations at the Deer Park location in Greater Houston.
Function Description The Service Manager is highly visible and engaged-supporting technicians, responding to customer needs immediately, and building a trusted service team. The Service Manager must be responsive, decisive, and focused on maximizing customer uptime by developing top-tier technicians and quickly removing obstacles. The organization prioritizes growth, investing in leaders who develop people, drive performance, and take ownership of results.
Success in this role requires technical credibility, exceptional customer service, urgency, accountability, clear communication, and fostering a positive, high-performance culture aligned with company values.
In this role, you will:
• Lead and manage all service operations for the respective service location.
• Directly manage technicians, ensuring accountability, productivity, and safety.
• Maintain compliance with safety standards, environmental regulations, and company policies and procedures.
• Manage daily assignments through scheduling, prioritizing, and dispatching service work including diagnostics, scheduled maintenance, rebuilds, and emergency field service.
• Maximize technician utilization while maintaining high-quality workmanship and standards.
• Actively support technicians in the field and shop to resolve urgent or complex service issues.
• Promote technician training, cross-training, certification, and professional development.
• Serve as the primary point of contact for service customers and key accounts, ensuring clear and proactive communication.
• Handle customer escalations with urgency, professionalism, and solutions-based decision-making that promotes a customer-partnership mindset.
• Ensure customers receive timely updates and immediate action when service needs arise.
• Develop, implement, and continuously improve service department processes, procedures, and SOPs to ensure uniformity across service branches and departments.
• Ensure accurate service billing, warranty documentation, payroll approvals, reporting, and expense management.
• Develop departmental KPIs, goals, annual billing rates, and budgets in collaboration with leadership.
• Develop and maintain vendor and OEM relationships to ensure warranty programs, service bulletins, and product improvement initiatives remain current.
• Coordinate with Accounting to ensure timely and accurate processing of warranty claims.
• Ensure the service vehicle fleet is properly maintained, compliant, and ready for dispatch in collaboration with Facilities Management.
• Coordinate recurring issues with Technical Services, Procurement, and Engineering to drive product and service improvements.
Preferred
• Commercial marine engine or marine power systems experience
• Experience managing warranty programs and vendor relationships
• Familiarity with service management systems, ERP platforms, or dispatch software
Work Schedule and Benefits
• Standard schedule is eight-hour days, Monday-Friday, with nights and weekends as required
• Competitive salary based on skills and experience
• Comprehensive benefits including medical (with a 100% employer-paid option), dental, vision, life insurance, and disability plans
• 401(k) with company match
• Generous paid time off and company-paid holidays
The company is committed to teamwork, integrity, and enthusiasm, and values equal opportunity employment regardless of race, color, religion, sex, sexual orientation, national origin, disability, age, veteran status, or any other protected group.
Applications are accepted only when hiring for open positions. Applications that do not meet minimum qualifications or are incomplete or falsified will not be considered. Visa sponsorship is not available.
Requirements Qualifications Required
• Minimum 5 years of leadership experience
• Mechanical or technical background with strong understanding of propulsion systems and diagnostics
• Proven experience managing technicians in a field service and/or shop environment
• Strong customer service skills with the ability to build trust and long-term relationships
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
If interested, please send resume to a.herbst@ipspowerfulpeople.com
Job Tags
Full time, Immediate start, Monday to Friday, Night shift, Weekend work