Akkodis is seeking a Call Center Customer Service for a Contract job with a client in New York, NY(Remote) . The ideal candidate thrives in fast-paced, tech-savvy environments and communicates with clarity and empathy. They’ll proactively manage orders, resolve customer issues, and contribute insights to improve team processes.
Rate Range: $16/hour to $20/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Call Center Customer Service job responsibilities include:
Responding to customer inquiries via phone, email, or chat in a timely and professional manner
Resolving product or service issues with empathy, accuracy, and urgency
Documenting customer interactions and updating account information in internal systems
Following communication scripts and standard procedures while offering personalized solutions
Collaborating with team members and other departments to ensure a seamless customer experience
Desired Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred
Minimum of 1 year experience in a customer service or call center environment
Strong verbal and written communication skills in English
Proven ability to handle high call volumes with professionalism and efficiency
Excellent problem-solving skills and ability to think quickly under pressure
Comfortable using CRM systems, call center software, and digital communication tools
Typing speed of at least 40 WPM with strong attention to detail
Ability to work flexible hours, including evenings and weekends if required
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Raja.Sekhar@ akkodisgroup.com
Pay Details: $16.00 to $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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